From Ci to CiA and Beyond: Achieving Digital Excellence With The Right Consulting Partner

Upgrading to Ci Anywhere unlocks a modern TechnologyOne environment, but the path to get there can be complex. An experienced TechnologyOne consultancy helps plan every step: from preparing data for change, mitigating and minimising risk, and identifying opportunities for improvement along the way.

Automating Repetitive Tasks

Manual processes still waste a significant amount of time. Consultants can advise on automating core activities such as data entry, approval, and reporting that show real results. Examples from our clients include: 

• Process completion times cut by up to 60%
• IT ticket response times reduced by half
• 191% ROI over five years when automation is strategically embedded.

A lot of our drivers were performance-based for efficiency. We discovered that numerous processes relied heavily on manual paperwork. For example, someone would do something in TechnologyOne, print it out, take it to someone else to sign that, and then scan that into the action. We drown in paperwork when we can automate a lot of these processes.¹

Training and Change Support

Even the most powerful system only performs as well as the people using it. Consultants deliver tailored and clear communication built around your business needs that includes tailored documentation and hands-on training to build capability and confidence across teams. With structured change management in place, adoption becomes smoother and outcomes more sustainable.

The biggest challenge, like everyone else’s, is resistance to change and capacity to absorb change.¹

Ongoing Optimisation

Digital excellence isn’t a one-time achievement – it’s an ongoing practice. As your organisation grows and user confidence increases, consultants can help you continually refine and extend your Technologyone system’s capabilities to meet changing needs.

We are planning to transition to CiA to unlock the potential of automation. We still have many manual processes and are a complex business that seems to have a lot of workarounds and a lot of messy bits that don’t quite join. Doing the transition to CiA first provides us that building block to start developing and growing from there, rather than trying to transform inside Ci.¹

Success Stories

Throughout Australia, New Zealand, the UK, and Ireland, organisations are realising the benefits of working with independent TechnologyOne consultancies, like Lánluas.

• Sydney Catholic Schools expanded project capacity through a hybrid delivery model, combining internal expertise with consultant support to achieve a highly efficient rollout.
• Newport City Council transformed their reporting and analytics ecosystem, unlocking the full potential of their TechnologyOne CiA investment, with the help of our consultants.
• Housing Choices Australia freed up 50% of its IT manager’s time by engaging consultants for targeted, on-demand support.

These results demonstrate the potential realisation of TechnologyOne when combined with independent expertise.

Delivering Tangible Value

Working with an independent TechnologyOne consultancy delivers strong outcomes:

• Reduced risk – proven project frameworks keep transitions and transformations on track.
• Better value – every initiative is aligned with business outcomes.
• Empowered teams – staff gain new skills and confidence through knowledge transfer.
• Continuity of support – ongoing services mean fewer delays and more reliable operations
  

Turn Complexity into Clarity: An Ongoing Process

The move to Ci Anywhere isn’t just a system upgrade; it’s an opportunity to redefine how your organisation works. With the right consulting partner, you can turn complexity into clarity, risk into confidence, and technology into tangible solutions that serve your people, your customers, and your community.

We need to stop thinking of these projects as just tech upgrades; it’s about the outcomes and benefits you achieve.¹

Implementation is only the first step. Once live, your TechnologyOne system requires continuous improvement to remain effective. For our clients, TechnologyOne releases regular updates, enhancements, and entirely new modules designed to take advantage of the innovations they are making in the cloud, AI, and advanced analytics.

Continuous improvement ensures you don’t just keep the lights on. It unlocks new efficiencies, insights, and ways of serving your stakeholders. Without it, the system that was once fit for purpose quickly becomes a constraint. Processes slow, compliance risks creep in, and staff turn to manual workarounds or shadow IT.

Neglecting continuous improvement undermines the intended value of your TechnologyOne system. Digital excellence is a journey, not a destination. The question is, who will guide you there?

 1 (Lánluas TechnologyOne CiA Cloud Adoption Roundtable & Whitepaper, July 2025)

For more insights and guidance on how to achieve digital excellence with your TechnologyOne solution, download our whitepaper. 

Unlock your next level of performance. Contact us today to help you deliver your TechnologyOne CiA transformation.