How a Consultant Can Help You Achieve Digital Excellence with TechnologyOne

Digital transformation is no longer a distant ambition for organisations; it is a pressing priority. Yet, according to McKinsey, only one in three organisations has been able to sustain the benefits of their digital investments over time. For TechnologyOne customers, the challenge is even sharper.

Lánluas commissioned research shows the average self-assessed score from TechnologyOne users for maximising their system is just a C+. The message is clear: Many organisations are underutilising their systems, leaving valuable functionality, efficiency, and ROI untapped.

This is where the right consulting partner can make all the difference. Done well, this partnership is the bridge between “getting by” and achieving true digital excellence.

An independent consultancy, with deep expertise in TechnologyOne, provides not only technical capability but also strategic guidance and change leadership to unlock the full value of your TechnologyOne ERP. 

From Stagnation to Transformation

Too often, finance and operational teams, who are end-users of the powerful TechnologyOne solution, “don’t know what they don’t know.” They continue with manual workarounds or outdated processes, unaware of how much more TechnologyOne could be doing for them. Without the overlay of expertise and proven experience, organisations risk becoming complacent, satisfied with the status quo, even as inefficiencies accumulate.

By contrast, organisations that embrace digital transformation with an independent consulting partner that has both deep system expertise and proven industry experience have reported striking results. Examples include:

• 60% reduction in process completion times
• 70% reduction in communications between businesses and customers
• 191% ROI over five years from automating accounts payable
• Up to 79% reduction in system complexity by eliminating obsolete components.

These outcomes show what’s possible when independent expertise is brought in to challenge assumptions, identify underutilised features, and design pathways to long-lasting change.

A Structured Approach to Digital Excellence

Achieving digital maturity requires more than installing new modules. It demands a structured, flexible methodology that balances strategy, risk management, and change leadership.

Following a proven project methodology and framework, ensures that projects are delivered on time, within budget, and aligned with business objectives. This structured approach typically follows four phases:

1. Pre-Project: establish the case for change and set priorities.
2. Initiation: create a detailed business case, project plan, and roadmap.
3. Delivery: design, build, test, and train staff to ensure adoption.
4. Closure: measure the benefits realised and capture lessons for continuous improvement.

This disciplined approach reduces risk, delivers measurable results, and ensures digital excellence is not a one-off achievement but an embedded way of working.

Key Areas Where External TechnologyOne Subject Matter Experts Add Value

1. Ci to CiA Transition

Moving from Ci to Ci Anywhere is a major transition for TechnologyOne customers. It modernises access, enhances mobility, and streamlines workflows, but it is complex. Consultants ensure transitions are carefully planned, risks are mitigated, and opportunities for improvement are identified along the way.

2. Process Automation

Manual tasks still consume precious time for many teams. By automating processes consultants help organisations achieve faster processing, fewer errors, and stronger compliance. For one client, automation delivered a 191% ROI in just five years.

3. Reporting and Analytics

Dashboards and analytics transform decision-making by consolidating data into actionable insights. Consultants configure reporting tools, utilising their vast knowledge and understanding of how innovative organisations can provide visibility throughout the business.

4. Change Management and Training

Technology is only as effective as the people who use it. Consultants provide structured change management programs, communication plans, and training to build confidence and capability across the workforce. This ensures buy-in, adoption, and sustained cultural change.

5. Continuous Improvement

Digital excellence is not a destination; it’s an ongoing journey. Independent consultants conduct regular TechnologyOne system reviews, highlight underused functionality, and introduce enhancements that keep TechnologyOne aligned with evolving business needs.

Beyond Technology: Building Capability and Reducing Risk

Partnering with an independent TechnologyOne consultancy delivers benefits that go beyond technology enablement:

• Risk Reduction: Consultants bring proven methodologies to de-risk implementations and provide independent advocacy during vendor negotiations.
• Value Creation: Strategic insights align every initiative with business objectives, thereby maximising ROI.
• Capability Building: Through training and knowledge transfer, consultants empower internal teams to manage and optimise the TechnologyOne system and the broader ERP ecosystem themselves.
• Resource Continuity: Application support services provide reliable, ongoing support without vendor dependency, reducing ticket delays and ensuring smooth business-as-usual operations.

In short, a good consultant not only fixes problems but also enables organisations to thrive independently.

Real-World Impact

Across Australia, New Zealand, Ireland, and the UK, organisations that have partnered with Lánluas are realising a significant transformation:

• Sydney Catholic Schools doubled the number of consultants on their project rollout, creating a cost-effective and highly skilled deployment team.
• Newport City Council now has optimised dashboards and reports that deliver greater stakeholder value.
• Housing Choices Australia freed up 50% of IT management time through Supported Application Services.

These client success stories demonstrate that digital excellence is achievable and repeatable when guided by expert, independent consulting.

Are You Ready to Achieve TechnologyOne Digital Excellence?

Only 1% of TechnologyOne customers report being fully streamlined and automated. That means 99% of organisations have untapped potential waiting to be unlocked. ^*

With the right TechnologyOne consulting partner, you can reduce risk, automate processes, improve decision-making, and embed a culture of digital maturity that sustains long into the future.

Digital excellence isn’t just about better systems; it’s about creating lasting value for your organisation, your staff, and your customers.

Are you ready to unlock the full potential of your TechnologyOne investment? Download our TechnologyOne transformation guide. 

_{*Survey of 92 TechnologyOne users, Australia, New Zealand, and the United Kingdom}